Shipping & Returns


Shipping

Orders for in stock items received before 12:00 hours weekdays are normally dispatched same/next day. Our standard dispatch for Europe & Rest of World deliveries is via insured “TNT Post” Recorded Delivery. 

Additionally we offer shipping, uninsured and unregistered (at your own risk), at a fixed low shipping fee.

Should you wish to add an item to a pending order you can simply place a new order and select "combine with pending order" for shipping option when you are reviewing your shopping cart. To make sure both orders are shipped together at no additional charge for the new order please add your prior order number at the comment box. We retain the right to cancel orders placed with combined shipping but without prior orders. 

Individual orders over € 250,- including VAT in value are dispatched free via “TNT Post” Recorded Delivery. All registered deliveries will require a signature from the recipient.


Availability

Occasionally certain items sell out fast, but most items usually are readded to our stock within 2-3 weeks (when back-ordered).


Returns

We will exchange goods, dispatch replacements or refund your payment provided we are notified about the return/replacement within 14 days of the receipt of your order and the original goods are returned to us as sold within 28 days of receipt.

Please note we cannot offer replacements or refunds for returned special order items. Please contact us on +31 (0)30 877 5070 during office hours or via e-mail at info@faerybeads.com for further information or to inform us of your intention to return goods for replacement or refund.

Returns should be sent to us preferably via Recorded or Registered post (please retain your proof of postage) - we cannot accept responsibility for returned goods until they have been received by us.

Refunds are credited to the account from which the original payment was received.